Response Time of Medication Service Towards Patient Satisfaction at Adi Husada Kapasari Hospital, Surabaya
Abstract
Background: In some hospitals, response time for services is still a problem that is often complained about by patients. One of the things that affects response time is patient satisfaction. The response time standard set by Adi Husada Kapasari Hospital is that more than 80% of patients receive services within the appropriate time, however, in 2023 it is still below the standard, with an average of 77.4%.
Aims: This study aims to determine the relationship between service response time and patient satisfaction at the Internal Medicine Clinic of Adi Husada Kapasari Hospital, Surabaya.
Methods: The design of this research is cross-sectional, the research sample amounted to 38 people. Using Spearman's Rank Test.
Results: The majority of respondents who visited were women (63%), age group 30-50 years (37%). There is a significant relationship between service response time and patient satisfaction with a p value = 0.003 (p value <0.005) and a correlation coefficient value of 0.471 indicating that the direction of the relationship between the two variables is positive and in the same direction at Adi Husada Kapasari Hospital, Surabaya.
Conclusion: There is a significant relationship between service response time and patient satisfaction. The strength of the relationship between service response time and patient satisfaction is included in the sufficient category.
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Keywords
Internal Medicine, Patient Satisfaction, Response Time
