Pengaruh Komitmen Afektif, Stres Kerja, Work Engagement Terhadap Turnover Intention Perawat
The Influence of Affective Commitment, Job Stress, Work Engagement on Turnover Intention of Bakti Timah Nurses in Pangkalpinang
Abstract
Background: Nurse turnover intention is important because it can increase costs for recruiting non-permanent nurses, reduce nurse performance and productivity, reduce organizational performance.Aims: This study seeks to determine the extent of affective commitment, work stress, work engagement on turnover intention of Bakti Timah Medika Pangkalpinang nurses.Methods: This study uses a descriptive quantitative design. Sampling used a saturated sample but 91 out of 212 nurses who were willing to be respondents. The data analysis used is PLS-SEM and processed with Smartpls.Results: The results of the study found that affective commitment had a significant negative impact on turnover intention. Work stress has a significant positive impact on turnover intention. Work engagement has no impact on nurse turnover intention. Conclusion: The level of nurse turnover depends on affective commitment and work stress factors. Future researchers can use connectors such as affective commitment and work stress on the effect of work engagement on turnover intention. Hospital management should pay more attention to the affective commitment and work stress of nurses because it can reduce the intention to change job.
References
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Guchait, P., Paşamehmetoğlu, A., & Madera, J. (2016). Error management culture: impact on cohesion, stress, and turnover intentions. Service Industries Journal, 36(3–4), 124–141. https://doi.org/10.1080/02642069.2016.1158253
Guzeller, C. O., & Celiker, N. (2020). Examining the relationship between organizational commitment and turnover intention via a meta-analysis. International Journal of Culture, Tourism, and Hospitality Research, 14(1), 102–120. https://doi.org/10.1108/IJCTHR-05-2019-0094
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Liu, J., Zhu, B., Wu, J., & Mao, Y. (2019). Job satisfaction, work stress, and turnover intentions among rural health workers: a cross-sectional study in 11 western provinces of China. BMC Family Practice, 20(1), 1–11. https://doi.org/10.1186/s12875-019-0904-0
Lu, L., Lu, A. C. C., Gursoy, D., & Neale, N. R. (2016). Work engagement, job satisfaction, and turnover intentions: A comparison between supervisors and line-level employees. International Journal of Contemporary Hospitality Management, 28(4), 737–761. https://doi.org/10.1108/IJCHM-07-2014-0360
Mehmood, N., Ahmad, U. N. B. U., Irum, S., & Ashfaq, M. (2016). Job satisfaction, affective commitment, and turnover intentions among front desk staff: Evidence from Pakistan. International Review of Management and Marketing, 6(4), 305–309.
Mora, L., Hakim, A. R., & Simatupang, M. (2022). Pengaruh Kompensasi, Employee Engagement Terhadap Turnover Intention Dengan Kepuasan Kerja Karyawan Sebagai Variabel Intervening. Psychopedia Jurnal Psikologi Universitas Buana Perjuangan Karawang, 7(2), 27–36. https://doi.org/10.36805/psychopedia.v7i2.3424
Muchtadin, M. (2022). Hubungan antara Work Engagement dengan Turnover Intention pada Pekerja Generasi Milenial di Jabodetabek. Jurnal Psikologi Teori Dan Terapan, 13(3), 377–391. https://doi.org/10.26740/jptt.v13n3.p377-391
Narpati, B., Andrian, A., & Nursal, M. F. (2020). Pengaruh Turnover Intention Dan Kepuasan Kerja Terhadap Produktivitas Kerja Sales Promotion Girl (Spg) Matahari Department Store – Bekasi. Business Management Analysis Journal (BMAJ), 3(2), 174–188. https://doi.org/10.24176/bmaj.v3i2.4819
Perreira, T. A., Berta, W., & Herbert, M. (2018). The employee retention triad in health care: Exploring relationships amongst organisational justice, affective commitment and turnover intention. Journal of Clinical Nursing, 27(7–8), e1451–e1461. https://doi.org/https://doi.org/10.1111/jocn.14263
PUTRI, L. M. (2022). Budaya Kerja, Motivasi Kerja Dan Perancangan Pekerjaan. In A. Munandar (Ed.), Hukum Kesehatan Dan Sumber Daya Manusia Kesehatan (1st ed., pp. 223–233). Media Sains Indonesia.
Roche, M. A., Duffield, C. M., Homer, C., Buchan, J., & Dimitrelis, S. (2015). The rate and cost of nurse turnover in Australia. Collegian, 22(4), 353–358. https://doi.org/10.1016/j.colegn.2014.05.002
Shukla, A., & Srivastava, R. (2016). Development of short questionnaire to measure an extended set of role expectation conflict, coworker support and work-life balance: The new job stress scale. Cogent Business and Management, 3(1). https://doi.org/10.1080/23311975.2015.1134034
Sorensen, L. C., & Ladd, H. F. (2020). The Hidden Costs of Teacher Turnover. AERA Open, 6(1), 233285842090581. https://doi.org/10.1177/2332858420905812
Sunarsi, D., & Kusjono, G. (2019). Pengaruh Lingkungan Kerja Non Fisik, Konflik, Dan Turnover Intention Terhadap Produktivitas Kerja Pegawai. Jurnal Ekonomi Efektif, 1(3), 38–52.
Wan, Q., Li, Z., Zhou, W., & Shang, S. (2018). Effects of work environment and job characteristics on the turnover intention of experienced nurses: The mediating role of work engagement. Journal of Advanced Nursing, 74(6), 1332–1341. https://doi.org/10.1111/jan.13528
Widyastuti, R., Yustiawan, T., Putri, L. M., & Damayanti, N. A. (2019). Correlation between Employees’ Quality of Work Life with Turnover Intention at Holding Hospital. Indian Journal of Public Health Research & Development, 10(8).
Wong, Y. W., & Wong, Y. T. (2017). The effects of perceived organisational support and affective commitment on turnover intention: A test of two competing models. Journal of Chinese Human Resource Management, 8(1), 2–21. https://doi.org/10.1108/JCHRM-01-2017-0001
Yildiz, B., Yildiz, H., & Ayaz Arda, O. (2021). Relationship between work–family conflict and turnover intention in nurses: A meta-analytic review. Journal of Advanced Nursing, 77(8), 3317–3330. https://doi.org/10.1111/jan.14846
Yim, H. Y., Seo, H. J., Cho, Y., & Kim, J. H. (2017). Mediating Role of Psychological Capital in Relationship between Occupational Stress and Turnover Intention among Nurses at Veterans Administration Hospitals in Korea. Asian Nursing Research, 11(1), 6–12. https://doi.org/10.1016/j.anr.2017.01.002
Yukongdi, V., & Sherstha, P. (2020). The Influence of Affective Commitment, Job Satisfaction and Job Stress on Turnover Intention: A Study of Nepalese Bank Employees. Review of Intergrative Business and Economics Research, 9(1), 88–98. http://buscompress.com/journal-home.html
Ahmad, A., & Afgan, S. (2016). the relationship of Job stress and turnover intention in commercial Banks of Pakistan by assessing the Mediating role of Burnout. Journal of Business Strategies, 10(1), 1–23.
Bothma, C. F. ., & Roodt, G. (2013). The validation of the turnover intention scale : original research. SA Journal of Human Resource Management, 11(1), 1–12. https://doi.org/10.4102/sajhrm.v11i1.507
Chen, H., Li, G., Li, M., Lyu, L., & Zhang, T. (2018). A cross-sectional study on nurse turnover intention and influencing factors in Jiangsu Province, China. International Journal of Nursing Sciences, 5(4), 396–402. https://doi.org/10.1016/j.ijnss.2018.09.012
Duffield, C. M., Roche, M. A., Homer, C., Buchan, J., & Dimitrelis, S. (2014). A comparative review of nurse turnover rates and costs across countries. Journal of Advanced Nursing, 70(12), 2703–2712. https://doi.org/10.1111/jan.12483
Gim, G. C. W., & Desa, N. M. (2014). The Impact of Distributive Justice, Procedural Justice, and Affective Commitment on Turnover Intention among Public and Private Sector Employees in Malaysia. International Journal of Social Science and Humanity, 4(6), 487–492. https://doi.org/10.7763/ijssh.2014.v4.404
Guchait, P., Paşamehmetoğlu, A., & Madera, J. (2016). Error management culture: impact on cohesion, stress, and turnover intentions. Service Industries Journal, 36(3–4), 124–141. https://doi.org/10.1080/02642069.2016.1158253
Guzeller, C. O., & Celiker, N. (2020). Examining the relationship between organizational commitment and turnover intention via a meta-analysis. International Journal of Culture, Tourism, and Hospitality Research, 14(1), 102–120. https://doi.org/10.1108/IJCTHR-05-2019-0094
Kim, H. (2014). Transformational Leadership, Organizational Clan Culture, Organizational Affective Commitment, and Organizational Citizenship Behavior: A Case of South Korea’s Public Sector. Public Organization Review, 14(3), 397–417. https://doi.org/10.1007/s11115-013-0225-z
Kristiana, I. F., Fajrianthi, F., & Purwono, U. (2019). Analisis Rasch Dalam Utrecht Work Engagement Scale-9 (Uwes-9) Versi Bahasa Indonesia. Jurnal Psikologi, 17(2), 204. https://doi.org/10.14710/jp.17.2.204-217
Labrague, L. J., De los Santos, J. A. A., Falguera, C. C., Nwafor, C. E., Galabay, J. R., Rosales, R. A., & Firmo, C. N. (2020). Predictors of nurses’ turnover intention at one and five years’ time. International Nursing Review, 67(2), 191–198. https://doi.org/10.1111/inr.12581
Lee, J. (2022). Nursing home nurses’ turnover intention: A systematic review. Nursing Open, 9(1), 22–29. https://doi.org/10.1002/nop2.1051
Lee, S. (2018). Employee Turnover and Organizational Performance in U.S. Federal Agencies. American Review of Public Administration, 48(6), 522–534. https://doi.org/10.1177/0275074017715322
Liu, J., Zhu, B., Wu, J., & Mao, Y. (2019). Job satisfaction, work stress, and turnover intentions among rural health workers: a cross-sectional study in 11 western provinces of China. BMC Family Practice, 20(1), 1–11. https://doi.org/10.1186/s12875-019-0904-0
Lu, L., Lu, A. C. C., Gursoy, D., & Neale, N. R. (2016). Work engagement, job satisfaction, and turnover intentions: A comparison between supervisors and line-level employees. International Journal of Contemporary Hospitality Management, 28(4), 737–761. https://doi.org/10.1108/IJCHM-07-2014-0360
Mehmood, N., Ahmad, U. N. B. U., Irum, S., & Ashfaq, M. (2016). Job satisfaction, affective commitment, and turnover intentions among front desk staff: Evidence from Pakistan. International Review of Management and Marketing, 6(4), 305–309.
Mora, L., Hakim, A. R., & Simatupang, M. (2022). Pengaruh Kompensasi, Employee Engagement Terhadap Turnover Intention Dengan Kepuasan Kerja Karyawan Sebagai Variabel Intervening. Psychopedia Jurnal Psikologi Universitas Buana Perjuangan Karawang, 7(2), 27–36. https://doi.org/10.36805/psychopedia.v7i2.3424
Muchtadin, M. (2022). Hubungan antara Work Engagement dengan Turnover Intention pada Pekerja Generasi Milenial di Jabodetabek. Jurnal Psikologi Teori Dan Terapan, 13(3), 377–391. https://doi.org/10.26740/jptt.v13n3.p377-391
Narpati, B., Andrian, A., & Nursal, M. F. (2020). Pengaruh Turnover Intention Dan Kepuasan Kerja Terhadap Produktivitas Kerja Sales Promotion Girl (Spg) Matahari Department Store – Bekasi. Business Management Analysis Journal (BMAJ), 3(2), 174–188. https://doi.org/10.24176/bmaj.v3i2.4819
Perreira, T. A., Berta, W., & Herbert, M. (2018). The employee retention triad in health care: Exploring relationships amongst organisational justice, affective commitment and turnover intention. Journal of Clinical Nursing, 27(7–8), e1451–e1461. https://doi.org/https://doi.org/10.1111/jocn.14263
PUTRI, L. M. (2022). Budaya Kerja, Motivasi Kerja Dan Perancangan Pekerjaan. In A. Munandar (Ed.), Hukum Kesehatan Dan Sumber Daya Manusia Kesehatan (1st ed., pp. 223–233). Media Sains Indonesia.
Roche, M. A., Duffield, C. M., Homer, C., Buchan, J., & Dimitrelis, S. (2015). The rate and cost of nurse turnover in Australia. Collegian, 22(4), 353–358. https://doi.org/10.1016/j.colegn.2014.05.002
Shukla, A., & Srivastava, R. (2016). Development of short questionnaire to measure an extended set of role expectation conflict, coworker support and work-life balance: The new job stress scale. Cogent Business and Management, 3(1). https://doi.org/10.1080/23311975.2015.1134034
Sorensen, L. C., & Ladd, H. F. (2020). The Hidden Costs of Teacher Turnover. AERA Open, 6(1), 233285842090581. https://doi.org/10.1177/2332858420905812
Sunarsi, D., & Kusjono, G. (2019). Pengaruh Lingkungan Kerja Non Fisik, Konflik, Dan Turnover Intention Terhadap Produktivitas Kerja Pegawai. Jurnal Ekonomi Efektif, 1(3), 38–52.
Wan, Q., Li, Z., Zhou, W., & Shang, S. (2018). Effects of work environment and job characteristics on the turnover intention of experienced nurses: The mediating role of work engagement. Journal of Advanced Nursing, 74(6), 1332–1341. https://doi.org/10.1111/jan.13528
Widyastuti, R., Yustiawan, T., Putri, L. M., & Damayanti, N. A. (2019). Correlation between Employees’ Quality of Work Life with Turnover Intention at Holding Hospital. Indian Journal of Public Health Research & Development, 10(8).
Wong, Y. W., & Wong, Y. T. (2017). The effects of perceived organisational support and affective commitment on turnover intention: A test of two competing models. Journal of Chinese Human Resource Management, 8(1), 2–21. https://doi.org/10.1108/JCHRM-01-2017-0001
Yildiz, B., Yildiz, H., & Ayaz Arda, O. (2021). Relationship between work–family conflict and turnover intention in nurses: A meta-analytic review. Journal of Advanced Nursing, 77(8), 3317–3330. https://doi.org/10.1111/jan.14846
Yim, H. Y., Seo, H. J., Cho, Y., & Kim, J. H. (2017). Mediating Role of Psychological Capital in Relationship between Occupational Stress and Turnover Intention among Nurses at Veterans Administration Hospitals in Korea. Asian Nursing Research, 11(1), 6–12. https://doi.org/10.1016/j.anr.2017.01.002
Yukongdi, V., & Sherstha, P. (2020). The Influence of Affective Commitment, Job Satisfaction and Job Stress on Turnover Intention: A Study of Nepalese Bank Employees. Review of Intergrative Business and Economics Research, 9(1), 88–98. http://buscompress.com/journal-home.html
Published
2023-09-30
How to Cite
MUCHTADIN, Muchtadin; SUNDARY, Zevy Emmelya.
Pengaruh Komitmen Afektif, Stres Kerja, Work Engagement Terhadap Turnover Intention Perawat.
Journal of Health Management Research, [S.l.], v. 2, n. 2, p. 35-42, sep. 2023.
ISSN 2963-4229.
Available at: <https://adihusada.ac.id/jurnal/index.php/JHMR/article/view/420>. Date accessed: 27 dec. 2025.
doi: https://doi.org/10.37036/jhmr.v2i2.420.
Section
Artikel
Keywords
Affective commitment, Turnover intention, Work engagement, Work stress
